Refund & Returns Policy
Digital Products – No Physical Shipping
At DigixStore, we sell digital products only, including but not limited to:
- Digital courses
- PDF files
- Templates
- Software & tools
- Downloadable bundles
Since these are intangible, non-returnable items, refunds are handled under specific conditions explained below.
No Returns on Digital Products
Due to the nature of digital products, we do not accept returns once:
- The product has been delivered
- Download access has been granted
- Login credentials have been sent
Once access is provided, the product cannot be “returned” like a physical item.
Refund Eligibility
Refunds are NOT automatic and are considered only in the following cases:
✅ You MAY be eligible for a refund if:
- You were charged multiple times for the same product
- You did not receive the product due to a technical error (and we fail to resolve it)
- The product is completely inaccessible due to our fault
❌ You are NOT eligible for a refund if:
- You changed your mind after purchase
- You expected different results or outcomes
- You claim you “didn’t like” the product
- You failed to use the product properly
- You did not read the product description before purchase
- You cannot access the product due to your device, software, or internet issues
Refund Request Timeframe
All refund requests must be submitted within 7 days of purchase.
Requests made after this period will not be considered.
How to Request a Refund
To request a refund, contact us at:
Please include:
- Order ID
- Email used during purchase
- Reason for refund request
Incomplete requests may be delayed or denied.
Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without contacting us first is a violation of this policy.
We reserve the right to:
- Suspend access to all purchased products
- Block future purchases
- Contest the chargeback with proof of delivery
Product Access Termination
If a refund is approved:
- Your access to the product will be immediately revoked
- Any licenses, downloads, or memberships will be terminated
Policy Updates
We reserve the right to modify this Refund & Returns Policy at any time.
Changes will be updated on this page without prior notice.
Contact Us
If you have questions about this policy, contact:
IMPORTANT (Strong but Necessary)
By purchasing from DigiXStore, you acknowledge that:
- You understand you are buying digital products
- You agree to this Refund & Returns Policy
- You waive the right to returns except as stated above